ONLONA ("we" and "us") is the operator of (https://onlona.com) ("Website"). By
placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this
arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. We're still sticking with free shipping on all orders for now.
3. Returns
3.1 Return Due To Change Of Mind
ONLONA will happily accept returns due to change of mind as long as a request to
return is received by us within 30 days of receipt of item and are returned to
us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(ONLONA) will refund the value of the goods returned but will NOT refund the
value of any shipping paid.
3.2 Warranty Returns
ONLONA will happily honor any valid warranty claims, provided a claim is
submitted within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect ONLONA to
process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
Generally, orders take one to three days to process for shipment
4.1 Times and deadlines for order processing
Orders are processed from 9:00 am to 6:00 pm New York time on weekdays, and orders after 6:00 pm are processed the next day
4.2 Transit Time Domestically
In general, US orders shipments are in transit for 7-10 days
4.3 Transit time Internationally
Generally, orders shipped internationally are in transit for 7 -22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
4.4 Change Of Delivery Address